We always aim to provide the best delivery service for all your orders.
After you have successfully placed an order at tiennonggarden.com, we will send you an email to notify you, including details of your successful order.
We support nationwide delivery with the policy of Joint inspection before payment:
- Before receiving and paying, you have the right to check the product. We do not support testing.
- Please open the package to check to ensure the order is delivered with the correct model and quantity as ordered. Do not try or test the product.
- After agreeing with the delivered item, you pay the delivery staff (in case the order is shipped COD) and receive the goods.
- In case you are not satisfied with the product, you can refuse to receive the goods. Here, we will charge an additional return fee, equivalent to the shipping fee of the order you placed.
Note:
- When you check the order, the delivery staff must wait for you to check the goods inside the package. In case the staff refuses to let you check the goods, please contact us via hotline: 0961 272 272 for support.
- We will not be responsible for the quantity, design or product defect after the order has been successfully delivered.
- Please avoid using sharp objects to open the package to avoid damaging the product inside. In cases where the product is damaged due to the Customer’s fault, we regret that we cannot support you to exchange/return/warranty the product.